1. Focusing on the goals and outcomes that each individual would like to accomplish is a good conflict management strategy.

Correct Answer: True

2. A supportive climate includes the quality of empathy.

Correct Answer: True

3. Inaccurate perceptions about how the other feels can lead to conflict.

Correct Answer: True

4. A supportive climate includes statements of certainty.

Correct Answer: False

Small Group Communication | Interpersonal Communication | Teaching Resources | References

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