The Writing of Business Bad News Letter Evaluation

Rate the writing on the following aspects, keeping in mind that 4=excellent, 3=good, 2=fair, and 1=poor. Write comments when appropriate.

The bad news letter mitigates the reader's discomfort, risk, or inconvenience.

Comments:

The bad news letter make clear to the reader that the writer has understood even though the reply isn't the one he or she was hoping for.

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The bad news letter effectively uses the balanced organizational convention in which the main point, the bad news, is sandwiched in the middle of the letter and stated only once.

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The bad news letter provides alternative solutions to the reader's problem if possible and assures the reader of the writer's good will.

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If possible, the bad news letter closes with a buffer that affirms a friendly, professional relationship and looks forward to future collaboration. But if the writer needs to bring an association to a close, the closing doesn't raise false hopes or make statements that could be construed as commitments to ongoing association.

Comments:

The bad news letter follows formal format conventions and uses full-block, modified-block, or AMS style correctly.

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