The Writing of Business Complaint Letter Evaluation

Rate the writing on the following aspects, keeping in mind that 4=excellent, 3=good, 2=fair, and 1=poor. Write comments when appropriate.

The complaint letter narrates and amplifies, as simply and specifically as possible, what happened and why it was problematic.

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The complaint letter explains what would be a satisfactory resolution of this problem and who specifically needs to be involved in this resolution.

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The complaint letter makes a plausible claim embodying the writer's needs and goals.

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The complaint letter cites necessary supporting data and takes into account the legal and ethical principles and assumptions warranting the claim.

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The complaint letter addresses the problem strategically and rhetorically, not emotionally.

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When appropriate, the complaint letter harnesses the writer's emotion effectively, using the "when you . . ." convention for framing the complaint.

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The complaint letter follows formal format conventions and uses full-block, modified-block, or AMS style correctly.

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