The Winning/Losing Matrix and Difficult People

The Writing of Business

The Winning/Losing Matrix and Difficult People

Bullying: Win-lose Hostile-Aggressives, three types: Sherman tanks Snipers Exploders Know-It-All Experts Bulldozers Balloons Complainers (sometimes) Negativists (sometimes)	Problem-solving: Win-win
Avoiding: Lose-lose Silent and Unresponsives Indecisives Complainers Negativists	Conceding: Lose-win Super-Agreeables Indecisives (sometimes)

For questions and suggestions, please e-mail us at kilbornj@stcloudstate.edu or rinkster@stcloudstate.edu.

The print version of the Instructor's Manual for The Writing of Business
was written by Robert P. Inkster and Judith M. Kilborn for Allyn and Bacon.
This web version of the manual was coded by Judith M. Kilborn.